AIDA announces launch of AIDA 20.0 with agentic AI
We are delighted to announce the launch of AIDA 20.0, a major new release of our end-to-end document automation platform. With AIDA 20.0 we will be introducing ACTIO, a new generation of AI agents, as well as bringing the enhanced AIDA GPT to the centre of the user experience.
Designed to mark a significant step forward in document automation, AIDA 20.0 combines intelligent document processing, a pioneering agentic AI architecture and conversational interaction to help organisations move beyond static workflows and towards more adaptive, action-oriented and decision-focussed document operations.
More than document processing
At the heart of the new release is the idea that document automation should do more than extract and organise data. With AIDA 20.0, ACTIO can understand content, generate content, support decision-making, take action and adapt to changing business context over time, all potentially in the background. Rather than relying only on rigid rules and fixed workflows, the platform is designed to operate within the realities of live business environments, where document types, priorities, exceptions and process requirements continue to evolve.
What sets the ACTIO agentic AI architecture apart is its deep integration with AIDA’s unique data extraction and classification capabilities. Because the AI agents are built directly on top of AIDA's industry-leading document understanding, they operate with an unmatched level of accuracy and contextual awareness compared to standalone AI tools.
The new AIDA GPT
The release also places the new AIDA GPT front and centre, making it easier for everyday users to interact with the documents in natural language. Instead of navigating folders, filters or complex workflow steps, users can ask practical questions and trigger useful actions directly. This includes checking for overdue invoices, drafting and sending payment reminders, summarising contracts, identifying renewal dates, surfacing deadlines and retrieving actionable insights from across large data and document repositories. The aim is to increasingly automate strategic business operations, enabling stakeholders to focus on higher-level supervision.
Client success stories
As part of the launch, AIDA is showcasing real-world examples of organisations already using AI agents in document-intensive environments, with a particular focus on legal and finance use cases but, of course, being a horizontal solution, we see AIDA’s agents adding significant efficiencies to a whole range of use cases, spanning a whole variety of sectors and functions.
In legal, ACTIO is being used to support work across contracts and related legal documentation. This includes supporting teams handling large volumes of correspondence and case-related files enabling an assessment of each case and an associated report with recommendations. The result is a much more consistent, efficient and effective way to manage contract-heavy work while maintaining visibility and control.
In finance, ACTIO is helping organisations work more effectively to manage invoice payments with multiple payment methods. By working across invoices, fiscal documentation and payment receipts, agents can provide payment overviews, reconcile payments, identify overdue items, help accelerate actions such as collections and follow-up communications as well as forecast future cash flows. This creates a more responsive and scalable approach to document-led finance workflows where speed and accuracy matter.
Agents that build on existing systems and processes
The wider message behind AIDA 20.0 is that AI agents should not be viewed as something separate from the business, nor as a replacement for existing systems and processes. Instead, they are most effective when they build on what organisations already have in place. AIDA’s approach is designed to be practical: easy to set up, able to integrate with current ways of working, capable of delivering almost immediate ROI and structured to continue improving over time as the platform learns from evolving business data, workflows and exceptions.
According to Giorgio Xhaxho, our CEO, this is what makes the new release particularly relevant for organisations looking for practical agentic AI adoption: “The emphasis of AIDA 20.0 is not just on automation for its own sake but the enablement of more intelligent operational processes that can scale as they adapt to the company's growth and changing environment.”
With AIDA 20.0, we are positioning document automation as something broader than capture, extraction, OCR, categorisation and document management alone. The platform is intended to support a wide range of sectors, functions and use cases, helping organisations not only process information, but understand it, act on it and derive more value from it over time.
